Printers and scanners are technical devices and it is common to encounter errors or problems with them from time to time. Even when a reputed brand like HP introduces any of its devices, it never guarantees that you will not face any technical issues.
If you are wondering why my scanner is not working, let me tell you that you are not alone in this. Most scanner users have been left scratching their heads wondering the same thing. But like any other problem, this is again a common problem that can be easily fixed if the troubleshooting is done correctly.
You might be facing any of the issues like:
- HP scan and capture not working
- HP printer won’t scan
- Another HP scanner error
In this guide, I have shared some troubleshooting methods that will suit to fix all kinds of scanning related issues with your HP device and if you have another brand, you can still try them.
Methods to solve HP scanning problems
Before you start scanning with your HP scanner, make sure it is turned on and ready. Then check if your device is connected to the network and if there is no visible problem with the Internet.
If it’s a USB scanner, check the ports and cables to make sure there are no errors.
For the network scanner, you need a strong Internet and the scanner must be connected to the computer through the Internet.
If you are using a computer with a VPN, disconnect the VPN from your PC, and then try scanning the document.
After trying all the tips above, if there is still a problem with your HP scanner, move on to the next solution.
Another possible cause for your HP printer not scanning could be that the scanner driver is out of date or not up to date. It is important to update the driver from time to time to avoid potential bugs. Most manufacturers continue to provide updates for their scanning devices. In case your device does not receive the update automatically, then you can simply visit the official website and get it.
downloaded and installed on your computer. Find the model you have and if there is an update available for it. Download the same on PC, run the downloaded file and follow the given instructions to install it on your scanner.
Windows Image Acquisition Service is the Microsoft service that allows graphics software to communicate with imaging hardware, ie scanner and cameras. So if your HP scanner is not working then please enable WIA service on your PC and if you don’t know how to do it then here are the steps:
- Press the Windows key and R together on your keyboard simultaneously to launch the Run dialog box.
- In the text field, type services.msc and press ‘Ok’.
- Scroll down and in the list displayed, find Windows Image Acquisition (WIA), double click on that.
- In the window that appears, check if the ‘Startup type’ is set to ‘Automatic’ and the ‘Service Status’ is ‘Running’.
- Once you have made the necessary changes, press ‘Apply’ and ‘OK’ to save them.
If your HP scanner is still not working but the printer is connected, then you can run a troubleshooter to fix the problems with the scanner by following the steps below:
- Open the start menu search box, type ‘Troubleshoot’ and press ‘Enter’.
- From the available options, click on ‘Hardware and Sound’.
- Next, from the list, click on the ‘Hardware and Devices’ option, a troubleshooter will appear.
- Click ‘Next’ and follow the instructions to diagnose and detect the problem.
It is a built-in Windows feature that comes in handy when HP Scanner is not working on Windows 10 or even other Windows versions. The scanner may not work due to some corrupted files, so you can try this method to fix it. These are the steps that must be applied to run this utility:
- In the search box, type cmd, right click ‘Command Prompt’ and click ‘Run as administrator’.
- Type the given command at the prompt followed by ‘Enter’- sfc/scannow.
- Wait a moment to complete the verification.
- Once it completes, at the command prompt, type exit and press ‘Enter’ to end the process.
- Thereafter, restart your computer and check if the scanner starts working normally.
Hopefully, any of the above methods have proven helpful in troubleshooting scanning issues with your HP device.
Additional steps to fix HP scanner not working issue
There may be something wrong with the installation, so you should try reinstalling the HP scanner on your computer to fix the problem.
The scanner may not be able to scan due to the firewall settings. Your firewall may not allow a program to work if it doesn’t recognize it. So make sure you enable the scanner in your firewall settings and then try scanning again.
There must be enough memory available for the scanner to do its job. You can also set the scan resolution to low, set the paper size to normal, or change the scan settings to normal to fix the problem.
You can also use the HP Print and Scan Doctor, the tool provided by the manufacturer to fix printing and scanning problems instantly. Run the tool and it will automatically detect and fix any errors found.
Categories: Technology
Source: SCHOOL TRANG DAI
