An angry father has slammed Jetstar after it kicked his mother-in-law and children off a flight over unpaid fees.
Father-of-three Jay Tee took to social media to slam the airline after his family was turned away from a flight from the Gold Coast to Melbourne, Australia at the weekend.
She said her mother-in-law was informed that she needed to visit the service desk at the airport and pay a $23 fee to check in bags but forgot to do so before boarding the flight.
It was only his second time on a plane.
Father-of-three Jay Tee took to social media to lash out at Jetstar Airline after his family was turned away from a flight over the weekend. Facebook
Tee said he was contacted by the airline after the group boarded the plane and told they would not be allowed to travel if the charges were not paid.
“They informed me I had 10 minutes to pay $35 [Australian, $23 USD] or they will be removed from the flight and additional fees will be charged (sic) for holding the flight,” he said.
“I closed the transferred funds and called back within four minutes. Jetstar did not accept payment and removed my mother-in-law from the flight altogether leaving her and 3 children stranded at the Gold Coast airport with no water or food.”
“They told me I had 10 minutes to pay $35 or they would be removed from the flight and additional fees would be charged (sic) to hold the flight,” Tee said. Getty Images
His father slammed the airline for its “disgusting service” which was the “worst I’ve ever had” from a company.
“My anger is not with the charge for luggage, but how my mother-in-law and three children under 10 were treated.”
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Jetstar confirmed the 48-year-old woman and three children had been taken down, with a spokesperson saying the airline was trying to contact Tee for more information.
“We’re really sorry to hear about the customer’s experience and are contacting us to get a better understanding of what happened,” the spokesperson said.
The airline has no record of any payment being made for what it says is a $30 checked baggage charge.
It is understood the airline checked her bag and asked her to move to the service desk to pay, but the woman did not do so.
He was also reminded several times that he had to pay for baggage, including by Jetstar staff while boarding the flight, NCA Newswire understands.
Tee said he then had to pay another $400 to book the group on the next flight to Melbourne on discount airline Bonza.
The situation sparked debate on social media, with some blaming the woman for the incident.
“I don’t understand how this happened to anyone but the mother-in-law’s fault, she would have checked in a bag then should have walked and paid the excess, not boarded the plane,” wrote one.
Jetstar confirmed the 48-year-old woman and three children had been taken down, with a spokesperson saying the airline was trying to contact Tee for more information. Reuters
But others defended him, and the fact that the charges were paid by Tee.
“I suppose Jetstar can help in some way, but that sums up Jetstar’s customer service for you. No empathy at all.”
“Everyone just needs to stop flying with them. Don’t be fooled by cheap fares as you will only go through disappointment, anger then regret over and over again … I will never fly her again,” wrote another.
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Source: thtrangdai.edu.vn/en/
