Is your favorite carrier in a no-fly zone?
The Wall Street Journal released its list of the nine best and worst airlines in the US for 2023 in a ranking that saw some reshuffling since the previous year.
The last-place airline blamed its futility on New York City’s airport facing significant challenges with weather and air traffic.
For the third consecutive year, Delta has been named the top gun with an industry-high 83% on-time arrival rate, alongside the lowest recorded complaints.
It also reduced cancellations from nearly 2% to 1.2% in the previous 12 months.
The silver medalist was Alaska Airlines, which gained notoriety recently after a door plug exploded on one of the airline’s flights as passengers clutched their seats for dear life.
However, the incident was not included in the list.
New rankings show the best and worst airlines in the US 06photo – stock.adobe.com Delta has been named the best US airline for the third year in a row. Reuters
In contrast, Alaska was praised for strong on-time arrivals, an industry-leading, under 1% cancellation rate and might have surpassed Delta if not for its seventh-worst lag score out of nine airlines in baggage handling.
Southwest ranked fourth because of a flurry of customer complaints that soured travelers in early winter 2023. It was recently fined $140 million for a complete meltdown.
United Airlines slipped two places to sixth place compared to 2022 due to poor bag handling and insufficient improvements in cancellations.
Worst of the worst
JetBlue was the worst airline in the US for the third year in a row. Reuters
As for bottom feeders, JetBlue placed nine out of nine for the third year in a row, according to the Journal, ranking last in four categories: on-time arrivals, cancellations, delays of more than 45 minutes and tarmac delays.
The airline – which has a paltry 66.4% on-time arrival rate – was quick to point the finger at the weather around the New York airport, coupled with alleged air traffic control mismanagement.
“We have the highest level of exposure to New York of any airline, and that continues to make apples-to-apples comparisons with other airlines difficult,” a spokesperson told the Journal.
New rankings reveal the best and worst airlines in the US tan4ikk – stock.adobe.com
The airline is listed for 2023
- Delta
- Alaska
- Allegiant
- Southwest
- America
- Unite
- spirit
- Frontier
- JetBlue
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Source: thtrangdai.edu.vn/en/
