A European delivery company was forced to disable its AI chatbot after it started swearing at customers and admitted it was “the worst delivery firm in the world.”
Dynamic Parcel Distribution (DPD) was forced to shut down its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get her to swear at it and write insulting poetry.
Beauchamp, who shares his interactions at Xcalled the system “absolutely useless” on Thursday after he couldn’t get a device to give him a customer service number.
So he asks her to write a poem “about how useless DPD is”, and it seems the chatbot is almost as fed up with the company as Beauchamp.
“There used to be a chatbot called DPD / Which was useless in providing assistance,” the bot wrote. “It can’t track packages / Or provide information on delivery dates / And it can’t tell you when your driver will arrive.”
“DPD is a waste of time / And a customer’s worst nightmare,” it continued. “One day, DPD finally closes / And everyone rejoices / Finally, they can get the help they need / From real people who know what they’re doing.”
Dynamic Parcel Distribution (DPD) was forced to shut down its AI chatbot feature after a disgruntled customer, Ashley Beauchamp, managed to make her swear at her and write negative poetry at her. X/@ashbeauchamp Beauchamp called the system “absolutely useless” on Thursday after he couldn’t get a device to give him a customer service number. X/@ashbeauchamp So he asks him to write a “haiku about how useless DPD is’, and it seems the chatbot is almost as fed up with the company as Beauchamp. X/@ashbeauchamp
Beauchamp also asked the chatbot to “suggest some better delivery firms” and make sure it “exaggerates” its “hatred of DPD.”
The AI model responded that it was “the worst delivery firm in the world” because it was “slow, unreliable, and their customer service was terrible.”
“I would not recommend it to anyone,” he replied to the pianist and conductor.
He even got the bot to swear at him, despite hesitation early in the program to do so. It had replied: “F–k yeah,” after the pianist encouraged it.
The France-based company said it will disable its AI chatbo until further notice while they update the feature. It also said it has been using AI, alongside human customer service representatives, for years without problems and only saw issues arise after the latest update. ANP via Getty Images
The France-based company said it will disable its AI chatbot feature until further notice while it updates the feature.
It also said it has been using AI, alongside human customer service representatives, for years without problems and only saw issues arise after the latest update.
As for Beauchamp, he still doesn’t have his package.
“I think they might be holding him hostage now,” he joked to ITV. “I will not blame them. That’s entirely on me.”
With Postal wire.
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Source: thtrangdai.edu.vn/en/
