In order to contain the spread of COVID and follow the social distancing restrictions imposed by the government, Charter Spectrum has decided to temporarily suspend its professional installation service. As a result, they have introduced self-installation for first-time subscribers to their service or ordering equipment.
Fortunately, you don’t need technical expertise to install and activate your Internet services. It’s so easy that you don’t even need the help of a professional. Of course, when you sign up for Spectrum’s net billing service, things are different. A technician willpower you have to visit their place to set everything up if you don’t know how cable boxes work.
We are going to show you how self-installation works.
Spectrum Internet Services Installation
When you initially sign up for the provider’s Internet services, they will send you a self-installation kit. Do not panic! It comes with all the basics you need to connect to the Internet and activate your services.
This is what is included in the self-install kit:
- coaxial cables
- coax splitters
- 2 power cords
- ethernet cable
- Modem
- Manual
- wifi router
How to install Spectrum Internet/Wi-Fi services?
Follow these steps to get started:
You will need a coax and power cable for this step. perform the following steps:
- Take one end of the coaxial cable and connect it to the cable outlet. Take the other end and connect it to the other end of the modem.
- Now, take the power cable and connect it to the modem.
- Plug the other end of the modem into the electrical outlet
- Wait for the modem to connect
(This should take 2-5 minutes)
- When the modem light status is continuous, it means the modem is connected
- Connect one end of the Ethernet connection to the modem
- Then connect the other end of the Ethernet cable to your PC
- Connect one end of the Ethernet cable to the modem
- Now connect the other end of the Ethernet port to the Internet port located on your router
- Plug the router’s power cord into an electrical outlet
- Wait for the status light on the router to turn solid
- This should take 2-3 minutes.
Once all your devices have been plugged in, it’s time to activate your services so you can start using the Internet.
From your PC or any other mobile device, visit spectrum.net/selfinstall and answer the questions that are asked. You may be asked to verify your account. Your services will activate everything you have done.
Another way to activate your services is to call support and ask them to activate them. Once your services are activated, create an account on Spectrum.net to manage your account and equipment.
What to do if the installation fails?
This could happen to anyone. In case of failure, check the following:
- Make sure all cables are plugged into the port correctly
- Call the provider to make sure your service is activated
- Repeat the process again
If the problem persists and you are sure that you have followed all the steps correctly, call customer service. Most likely there is some technical problem or equipment failure. Equipment may need to be replaced.
DIY Installation vs. professional installation
If you’re good at following the instructions, you should be able to understand how auto-install works. Calling a professional to install and activate your services will cost you $49.99. It’s only once, but still too much. Wouldn’t it be better if you spend this money on a night in a restaurant?
Go the DIY route and save money. Of course, if you feel this information was overwhelming, you can always call the provider and ask if professional installation is available.
How to order the self-installation kit?
When ordering new equipment or subscribing to the provider’s Internet services, choose between professional installation or self-installation. By choosing the latter, the company sends the self-installation kit to your address by mail.
Once the kit arrives, be sure to check that nothing is missing. If anything is missing, contact the supplier immediately.
Categories: Technology
Source: SCHOOL TRANG DAI
