Milford Regional Medical Center’s announcement of rules for an “inclusive environment” caused a stir recently with warnings to potential patients that they must adhere to a certain code of conduct to access their services.
Dr. Peter Smulowitz, chief medical officer at Massachusetts Medical Center, released a now-unlisted video on the hospital’s official YouTube channel on Jan. 3 explaining how not only staff, but patients themselves, were held accountable for causing the offense, from rhetoric to a hostile tone of voice.
“Everyone should expect a safe, caring and inclusive environment in all of our spaces,” Smulowitz said. “Our patient and visitor code of conduct helps us achieve this. Disrespectful, racist, discriminatory, hostile or harassing words or actions are not welcome and will not be tolerated.”
He stated that some examples of unacceptable behavior are “offensive comments about race, ethnicity, accent, religion, gender, sexual orientation or other personal characteristics; refusal to see a doctor or other staff based on these personal characteristics; aggressive or intimidating behavior, threats and physical or verbal attacks; sexual or abusive words or actions; and disrupts the care or experience of other patients.”
Smulowitz warns that “body language and tone of voice are also important parts of communication.”
The doctor said, however, that people would be given a chance to explain themselves if they were accused of doing so.
The chief medical officer at the Massachusetts Medical Center released a video declaring that any form of discrimination by staff or patients will not be tolerated. Getty Images
“If we believe you have violated our code with unwanted words or actions, you will be given the opportunity to explain your views. We will always consider your feedback carefully before we make any decisions about future care at Milford Regional,” he said.
The official website presents several potential scenarios for how the medical center will respond to a breach, including the denial of non-emergency treatment.
“Some of these violations [c]ode may cause patients to be asked to make other plans for their care. For serious or repeated violations, non-emergency care and visitation rights at Milford Regional may require review, although we expect this to be rare,” the entry on the website reads.
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Source: thtrangdai.edu.vn/en/
