With the help of Microsoft Easy Assist, a Microsoft support professional connects remotely to your computer and helps you resolve a problem. By connecting to a secure connection, the support professional can view your desktop and then perform diagnostic and troubleshooting steps.
Microsoft Easy Assist is a very useful feature of Windows Live Meeting. By using this utility, help desk organizations can directly troubleshoot their users’ systems.
It offers a significant increase in functionality compared to traditional remote support solutions, such as Windows Remote Assistance or Remote Desktop Connection. Microsoft Easy Assist enables you to have a better customer service experience and gives support organizations the ability to provide effective and helpful help.
To use Microsoft Easy Assist, you will first need to contact a support person and obtain a session ID. Once you have obtained the session ID, go to the Easy Assist web page.
Microsoft Easy Assist offers a number of remote support features listed below:
- It allows support executives to automatically reboot their customers’ systems and reconnect to the Easy Assist session.
- This allows chat support between sessions with customers and private chat with other support specialists.
- It has an easy-to-use interface for both support professionals and customers.
- This allows full desktop sharing between support specialists and customers.
- Enable in-session file transfer support. File transfer includes antivirus protection through Microsoft Forefront technology.
- You can also share a single application.
- Allows session reporting and summary email generation.
- You have the ability to record the visual portion of the session using the Live Meeting 2007 high-fidelity format for later review.
- Helpdesks can help customers even in Windows safe mode, using Easy Assist safe mode.
For further help and support, you can visit the ‘Microsoft Easy Assist Help’ and ‘How-to’ webpage.
For end users who need support, they may need to download the Microsoft Easy Assist Support Console to join an Easy Assist session and also the Microsoft Easy Assist Safe Mode Client to troubleshoot within Windows Safe Mode.
Support professionals will need to download the Easy Assist Launchpad to set up Easy Assist sessions and Microsoft Easy Assist support to be part of an Easy Assist session. The Microsoft Support Diagnostic Tool and the Microsoft Product Support Reporting Tool are two other tools for getting help with problems related to Windows and other Microsoft products.
Categories: Technology
Source: SCHOOL TRANG DAI
