A Singaporean restaurant accused of massively overcharging rude customers last month said it was “deeply disappointed” by the viral accusations against them, and released security footage to refute allegations of shellfish fraud on Wednesday.
Restaurant operator Paradise Group released screenshots of a recording showing a waiter pointing at his menu and apparently explaining prices to tourists Junko Shinba and his tour group, and bringing out live crabs for them to look at before it was prepared.
“Staff at Seafood Paradise communicated twice to customers that the price of Alaskan King Crab was the same as Scottish Snow Crab, while pointing to the menu,” Paradise Group wrote in a lengthy Facebook post.
“The price of Scottish Snow Crab is clearly stated as $26.80 per 100g on the menu. The staff also informed customers that the total weight of Alaskan King Crab is 3.5kg.
“To avoid any misunderstanding, they even bring the whole Alaskan King Crab directly to the table before it is prepared. Customers were seen taking photos and even selfies with live Alaskan King Crab.”
Shinba had claimed that his waiter at Seafood Paradise told him the Alaskan king crab special was about $30, but was later surprised to learn that the charge was “per 100 grams.”
Tourists took selfies with an 8-pound Alaskan king crab before claiming they were overcharged by nearly $700 at a Singapore restaurant, footage shows. Facebook/Paradise Group
When the bill arrived, Shinba and his tour group called the police after seeing they were charged $938 in Singapore dollars – which is just under $700 US – for the 7.7-pound delicacy.
Shinba, 50, has told AsiaOne that he was left speechless by his huge bill, and claimed that “none of us were informed that the whole crab would be cooked just for us.”
The meal was so big that the four members could not finish it, he claimed.
The customer claimed their server said the Alaskan King crab special was about $30, but was shocked to learn that the charge was “per 100 grams.” Facebook/Paradise Group
Paradise Group said it released the visual because it was “deeply disappointed by the inaccurate claims made by this group of customers, seemingly intended to tarnish our restaurant’s reputation.”
After Shinba contacted the police and the Singapore Tourism Board, the restaurant group said it even deducted $107 from the $1,322 bill – that’s about $970 US – out of “goodwill.”
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Source: thtrangdai.edu.vn/en/
