AOL Mail is one of the leading email service providers and the best part is that it is free to use. Furthermore, it offers a list of advanced features that make it a standalone email service. However, all this does not make AOL work perfectly. From time to time you may experience certain glitches, but that is not a major concern if the correct troubleshooting steps are applied. In this guide, we will talk about a similar problem that you might face while working with AOL, i.e. AOL mail attachment issues.
Various problems can arise when you try to add an attachment to your AOL mail, such as you can’t attach files, download attachments, or you can’t open the attachments you’re receiving in your emails. Also, there can be several reasons why you can’t open attachments in AOL mail; Let’s take a look at the available solutions.
Solutions to deal with AOL mail attachment problems
Here, we have listed all the solutions to deal with AOL mail attachment issues:
The first step you should take is to restart your email service as well as your device. Sign out of your AOL mail account, and then restart your device. After the device connects to the Internet, sign in to your AOL account again. Now try downloading and viewing the attachment again and if you are unable to do so, continue to the next step.
In order to fix any kind of problem you are facing while downloading or opening attachments received in your AOL mail, it is important to make sure that you have downloaded the file correctly; For that you will need an internet connection.
Also, to preview the images, you will need to click on the photo. When you mouse over the attachment, you will be able to see the title. Now to download it, you will get the download button on the image itself; click on that and the image will be downloaded automatically.
Now, go to the ‘Downloads’ folder of your device and then check if you find the attachment there.
In case the above step does not fix the problem, the next thing to check is whether you are using the right software to open or view the attached file. For example, if it is a PDF file, you will need a PDF viewer to open or view the file, or else it will show an error. Similarly, for a DOCX file, you will need MS-Word installed on your device or a doc compatible device.
So if you get an error that your device does not recognize the file type, it means that you have not installed the proper software for that particular attachment.
Another method you can take if you are unable to attach a file to AOL email is to use AOL’s quick restore feature in case you received AOL mail through your software. To use this feature, open your device’s home screen and then open the ‘Start’ menu; type ‘System’ in the blank and then press ‘enter’.
Scroll down to the option that says “AOL System Information” and click on it. You will see a new window where you need to click on the AOL Software option followed by the ‘Quick Restore’ option. This will start the restore process and wait for the process to complete. Do not perform any other tasks during the process; once complete, click ‘Close’. Now reboot your device and see if the mail attachment issue you were facing is fixed.
You should also make sure you haven’t exceeded your attachment limit if you can’t send AOL mail. AOL Email allows you to attach files of 25MB and if you exceed this, you cannot send attachments in AOL Mail.
If you are using the email service in a browser, you may have problems logging into AOL mail or problems with attachments. Also, an incompatible browser may not allow you to open the attached file; therefore, you should look for a compatible option and also use the latest version of it.
Last but not least, if you are still having attachment issues with AOL mail, you should check the status of the AOL email client server. If you can’t open, download or view any attachments in AOL mail, you should check if the servers are working fine; The reason is that if AOL is inactive for any reason, you won’t be able to use your account at all.
The bottom line
These were all the solutions you can undertake to fix attachment problems with AOL mail. Make sure you meet the basic requirements like internet connection, updated software or browser, etc.
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Categories: Technology
Source: SCHOOL TRANG DAI
