‘Please verify your identity’– you must have read this sentence several times before, especially when working with email services. You need to verify your identity at different points when you use the email service and this is done to ensure that only the authorized owner of the account, i.e. you, is making the changes and no one else.
To make it more secure, email giants like Yahoo have introduced an extra layer of security known as two-step verification. In case you haven’t read this term before, Two-Step Verification is an extra layer of security that protects your account from unauthorized access. If you set up two-step verification for your Yahoo account, you or the person trying to sign in will need to enter a verification code in addition to the password, especially when using a new or unrecognized device.
Similarly, Yahoo often sends verification links to your recovery email address as well; that’s another way to ensure authorization.
Now, the good news is that it offers security against hackers; The bad news is that sometimes Yahoo might not send you the code, causing you to get stuck on the login page or password reset page even after you are the rightful owner of the account.
So, if you are wondering why Yahoo is not sending you the verification code and how to get out of this situation, then this article has all the related information compiled in one place.
Yahoo Verification Code Problem List
Before you start troubleshooting, take a look at the list of all possible scenarios you may experience due to Yahoo verification codes, so you can handle them accordingly:
- You are not receiving the verification code while resetting your password via text or email.
- You are not receiving the two-step verification code.
- The verification link or code you received is no longer valid or has expired.
- You cannot receive the verification code due to loss of recovery information.
Reasons for Facing Yahoo Verification Code Issues
The next thing to do is to know what causes problems with Yahoo verification codes and links; so you can avoid making the same mistakes in the future:
- One of the reasons Yahoo isn’t sending the verification code is that you entered the wrong recovery information or you no longer have access to your recovery phone number or email address.
- In addition, you must enter a mobile phone number to receive verification codes; entering a landline number is not going to do the job.
- The device you are using to receive the verification code is facing some hardware issues or does not have enough memory to receive the code.
- Problems with Yahoo verification codes can also arise when the email with the code ends up in your account’s spam folder; as a result, you are not able to find it.
Here are the step-by-step instructions for you to start fixing the problems you are facing due to verification codes sent by Yahoo:
The first and most important thing to do is to check whether Yahoo is working at its best or not by checking your server status. Yahoo’s servers may be down at times, so you may not receive any codes from them. To check if Yahoo is down, go to this link: https://downdetector.com/status/yahoo/ and this website will tell you if all Yahoo users are having problems or just you.
If Yahoo is down or facing an outage, you can just wait until your services are restored and then you can ask for the verification code again.
If it’s not Yahoo, it may be your network that doesn’t allow you to receive the verification code only if you expected it in your recovery email address. Therefore, make sure that your Wi-Fi or mobile data is working and providing the required speed.
Also, make sure that the email service you are using to get the code is not down and you can receive emails about it. After making sure of all this, if you still did not receive the code, please continue to the next step.
Often times even genuine email ends up in your account’s spam folder and this can happen with Yahoo as well. So, whenever you think an email is missing, don’t forget to check your email account’s spam folder, and this goes for Yahoo too. If you can’t find the email with the verification code or link, be sure to check your spam box as well.
Whenever you ask Yahoo for a verification code, you always get the ‘Resend’ button at the bottom of the screen. This is done as a preventative measure to avoid any type of technical or network problem when receiving a code from Yahoo.
So, if it’s been a few minutes already while you’ve been waiting for the verification code, try pressing the ‘Resend’ button and see if you get the code this time or not. The ‘Resend’ button is activated within seconds of requesting the code, and you can even use it more than once. But keep in mind that even this option has a usage limit and may disappear after 3-4 attempts; in that case, you may have to wait 24 hours to get your next attempt.
Like all other email services, Yahoo even has its set of supported browsers and if you are using a non-set of browsers, Yahoo may not cooperate with you in the usual way. Therefore, it is always recommended to use one of the Yahoo supported browsers which include Google Chrome, Mozilla Firefox, Safari or Microsoft Edge.
If you have requested the Yahoo verification code through your recovery email address, please make sure that your inbox has enough storage space to receive incoming emails. You can try to create some space by deleting some unimportant emails and then try to get the code again.
If you requested the code via text message, please make sure your mobile device has enough internal storage to receive a new text message. You can delete some of the old SMS that you no longer need to create space for the new text messages.
You must add recovery information, such as an alternate email address or phone number, to receive verification codes. Also, if you haven’t updated your Yahoo account recovery information for a while and the information has become outdated, you will definitely have problems receiving codes.
To fix this, you’ll need to update your recovery information, but for that, you’ll need to sign in to your Yahoo account. Check if you’re already signed in to your account in a browser or in the Yahoo Mail app, and then follow these steps to update your recovery information.
- Click on the ‘Account Security’ option in the left column.
- Scroll down and you will see all the recovery information already added to your Yahoo account. Click ‘Edit’ if you want to remove existing information, or click ‘Add Email Address’ or ‘Add Phone Number’ to add a new one.
- To edit your information, you’ll need to know your Yahoo password, and to add a new email address or phone number, simply enter your new one, verify it, and you’re done.
- Launch the Yahoo Mail app and make sure you’re signed in.
- Tap the profile icon in the upper left corner of the screen.
- Then tap ‘Manage accounts’
- Next, tap on ‘Account Information’ located under your Yahoo account.
- Select the ‘Security Settings’ option
Scroll down to the bottom and there you will see all your recovery information; use the ‘Edit’ option to remove existing information or simply tap ‘Add email address’ or ‘Add phone number’ to add a new one.
Categories: Technology
Source: SCHOOL TRANG DAI
