The family of a 6-year-old boy who was put on the wrong Spirit Airlines flight and crashed hundreds of miles from his final destination is considering legal options as it grows frustrated that the company can’t explain the mix-up. -above.
Maria Ramos said she is still waiting for answers after her grandson, Casper, got on the wrong flight while traveling alone from Philadelphia to Southwest Florida Airport in Fort Myers on Thursday.
“Come on, you’ve got cameras all over this place. You’ve got cameras on your plane. You’ve got all the cameras. You’re telling me you don’t know what happened to Casper, five days later, and it’s under investigation?” Ramos told WINK News.
“How did he make it on another flight? How did he end up in Orlando? They have no idea.”
In a statement, Spirit Airlines said the boy “was always under the care and supervision of Spirit Team Members, and as soon as we discovered the error, we took immediate steps to communicate with the family and reconnect them.
“We take the safety and responsibility of transporting all our Guests very seriously and are conducting an internal investigation,” he continued. “We apologize to the family for this experience.”
Maria Ramos said she is still waiting for answers after her grandson got on the wrong flight while traveling alone with Spirit Airlines.
But Ramos, who said he was listed as the boy’s emergency contact, said he never got a call from the airline telling him he was on a flight to Orlando.
Instead, he said, he was only told that Casper never made it onto the plane to Fort Myers.
“They told me, ‘No, he’s not on this flight. He missed his flight.’ I said, ‘No, he can’t miss his flight because I have a check-in,'” Ramos said earlier.
Casper, who was supposed to fly to Fort Myers, somehow landed in Orlando.
“I ran into the plane to the flight attendant and I asked her, ‘Where is my grandson? He was handed over to you in Philadelphia?’ He said, ‘No, I don’t have any children with me.'”
Ramos said she was left in the dark, confused about what might have happened to her grandson for 40 minutes, until she FaceTimed him, according to Fox 4.
He then drove four hours to pick up the 6-year-old, sharing that the massive accident was one of the scariest experiences of his life.
Spirit Airlines has offered to reimburse him for the drive. The company also told Ramos on Tuesday that it would pay for Casper’s return flight to Philadelphia and a round trip for Ramos to accompany him.
It took Spirit Airlines six days to reportedly contact the family. WINK News The family of a 6-year-old boy is considering legal options as it seeks answers about how he ended up on the wrong Spirit Airlines flight from Philadelphia. AP Casper Ramos was expected to arrive at Southwest Florida Airport in Fort Myers on Thursday, but was sent to Orlando instead. Educational Images/Universal Image Group via Getty Images
But Ramos said all she wants is answers, as she revealed that her grandson is now afraid to be alone.
The Post has also reached out to Spirit Airlines for comment.
The airline allows unaccompanied minors – who must be between the ages of 5 and 14 – to travel domestically across the US on direct flights.
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Source: thtrangdai.edu.vn/en/
