It’s a lose-lose situation.
A Florida teenager traveling alone on Frontier Airlines from Tampa to Cleveland “mistakenly got on another flight” and ended up in Puerto Rico.
Logan Lose, 16, waved goodbye to his family at Tampa International Airport on Dec. 22 and headed on his first solo flight to visit his mother in Ohio for the holidays, WFLA reported.
The teenager watched other passengers board and line up, but the flight to Cleveland and another to San Juan were leaving from the same gate — and the flight to the Caribbean island left first, Frontier representative Jennifer de la Cruz told the outlet.
Lost “mistakenly got on a different flight to San Juan,” he said.
“He was able to get on the plane because of an error on the part of the accommodation agent,” de la Cruz told WFLA. “He was immediately flown back to Tampa on the same plane and placed on a flight to Cleveland the next day.”
“Frontier has sincerely apologized to the family for the error,” it added.
Logan Lose, 16, from Florida, thought he was on a Frontier Airlines flight from Tampa to Cleveland, but ended up in Puerto Rico. Family Distribution
Logan’s father, Ryan Lose, told CNN it was the first solo flight for the teenager, who suffers from flight anxiety.
He said he and his current wife, Krista, told Logan how to get to the gate around 8 p.m
“He went over there and asked the lady if the flight was boarding, and they said, ‘Yes,’ and they also checked his bag to make sure it would fit,” Lose told the news outlet.
“But Logan said they never scanned his ticket. Logan said they just took one look at him and said, ‘Yeah, you’re on the right flight,’ and then he got on,” he said.
“If they had scanned his boarding pass, they would have known my son was on the wrong plane,” Lose added.
The teenager’s father said Frontier initially denied that Logan was on the wrong plane. Anadolu Agency via Getty Images
He said the family realized something was wrong when Logan’s mother called about 8:30 p.m. to say their son had boarded the plane — and they realized he had boarded too early.
“That’s when my 9-year-old son looked at the flight status and realized that the flight to Puerto Rico had just left from the same gate that the Logan Ohio flight was leaving,” Lose told CNN.
He said they called the airline at about 8:40 p.m. to tell Logan he was on the wrong flight.
At about 10:15 p.m., Frontier called to confirm that the teenager was indeed on the flight to Puerto Rico and that the pilot would be notified of the mix-up.
When the flight landed in Puerto Rico, Logan frantically texted his family.
“I could feel the fear in the text messages. I could feel how scared he was,” Lose told NBC News. “My heart sank at that point because there was nothing I could do.”
Frontier offered the family a $200 voucher for the intervention. Anadolu via Getty Images
She said her son texted, “Help me. I am really afraid. They told me it was Ohio,” CBS News reported.
Lose said her son made it back to Tampa around 3:30 a.m., and left on a flight to Cleveland at 7:45 a.m.
“This whole ordeal has been stressful for everyone,” Lose told CNN.
He said Frontier initially denied that Logan was on the wrong plane.
“They kept brushing it off, saying, ‘No, that’s not possible. That can’t happen,’” Lose told WFLA.
Lose said the $200 voucher Frontier offered wasn’t enough for the stress involved in the incident.
“They offered me a voucher to an airline that had just lost my son,” he told the outlet. “I want accountability. This airline is not responsible.”
“And when they finally realized their mistake and said it looked like Logan had gotten on another plane, they just said, ‘Oh, sorry,’ and that was it,” he said.
De la Cruz said Frontier allows passengers 15 and older to fly alone and that the airline does not have an “unaccompanied minor program” that accompanies young flyers.
In a separate incident last week, a 6-year-old boy flying Spirit Airlines from Philadelphia to Fort Myers, Florida, was mistakenly put on a plane bound for Orlando.
The airline said the gate agent responsible no longer works for the company.
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Source: thtrangdai.edu.vn/en/
