If you’re a passenger or driver whose account has been disabled by Uber and you don’t know why, we’ve got a complete and easy guide. You will be able to understand what happened and how you can reactivate your account.
It can be problematic if the message above says “Account disabled” when you trust Uber to ride or earn money. And it can be even worse when you’re not sure why. But it seems that there really is always a solution for everything and since you are here, you will get the solutions that you are looking for. These days it seems that Uber has become an option for many.
In this article, we will briefly discuss the possible reasons why your account was disabled and how you can recover or reactivate it.
Why is my Uber account disabled?
Uber goes with the motto of Safety and Respect for All. For a driver or passenger, if Uber has disabled their account, the possible reason may be a violation of the Uber Community Guidelines. Most importantly, however, failure to follow the three main guidelines can result in an Uber account being disabled or deactivated. And breaking those guidelines can even lead to permanent deactivation. Let’s see what those guidelines established by Uber are and how they work:
- Treat everyone with respect: Uber firmly believes that both driver and passenger should show mutual respect regardless of race, gender, or any unnecessary form of discrimination. This also includes no physical contact, sexual assault or misconduct, or rude and threatening behavior.
- Help keep each other safe: Uber has always made sure to monitor the safety of passengers and drivers as well. It is mandatory for both of you to wear your seat belts until you reach your destination or at least leave it. And not only that, the user must never share account or login information with anyone, and the user must be 18 years or older to have an Uber account.
- Follow the Law: Uber promotes and encourages everyone to follow the laws and set of rules and regulations while traveling. Like going according to the rules of the road and making sure the passenger is comfortable. Drug and alcohol use is strictly prohibited, and drivers may not turn away passengers if they have a service animal with them. However, it is the driver’s wish in the case of pets other than service animals.
In addition to these guidelines, there are a few more reasons that can lead to your Uber account being deactivated or disabled. They are given as follows:
- Incorrect credit card details
- Sign in from multiple devices
- Cancellation times by passengers are high
- Different accounts started on the same mobile
- Using the same email for more than one account
- You were offline for 90 days
- Creation of multiple accounts to claim credits using the same bank account.
- Low rating and bad reviews
How to find out why your Uber account is disabled?
Uber doesn’t always provide an explanation for deactivation, so if you believe your account was deactivated for no reason, you can do the following to clarify your question:
- Contact Uber’s Driver Assistance Line: 1-800-593-7069
- Tweet @Uber_Support
- Send a message in the driver app
- Visit: Uber Greenlight Hub
- Use the contact forms provided in the app or get help at help.uber.com.
| Note: If you have documents that have expired, the message “your documents require attention” will appear on the home screen of the application. You can click on the message to see which document you have to update. |
How to reactivate an Uber account?
While there is no guarantee that you will recover your account or not, you can raise an issue with Uber if you believe you have not violated Uber’s terms and conditions or community guidelines. However, if you deactivated it through your own fault, then there will be no way to recover your Uber account. If your account has been deactivated, it will look like this:
To begin the process and attempt to reactivate your account, please follow the steps below:
- Go to your Mail.
- Write an email to [email protected].
- Describe your problem and explain the situation to them.
- Include an attachment of any government-issued ID card to keep your account activated.
- Set the subject as My account was suspended.
- Send the mail.
| Note: You can also post to your Twitter or Facebook handles to help resolve your issue. |
Now here are some easy tips that can help you in reactivating your Uber account:
Tip 1: Go to the Uber help page and enter your query with information.
Tip 2: Reinstall the Uber app and enter your account login details.
Tip 3 – Create a new Uber account with a new number.
Tip 4 – Select the query “I can’t sign in to my account” and you may be able to reactivate your account this way.
Tip 5: Leave your account inactive for 2 months and log in again with the same number.
How to avoid deactivation of your Uber account?
No one wants their Uber account to be disabled and in order for that not to happen, one must follow and uphold the terms and conditions and guidelines set by Uber. If you want to avoid deactivation of your account, please make sure to follow the points below:
- Do not disrespect anyone and follow the safety rules.
- Always pay for your trip and avoid the situation of being missed or delayed.
- Do not provide credit card information that is incorrect or appears to be out of date.
- Please make sure your contact number for all details is the same.
- Using different accounts with the same phone number will be considered unusual activity.
- Avoid using two different Uber accounts on the same device.
How to improve Uber ratings?
One of the main reasons Uber disables or deactivates your account is not being able to maintain a good rating, both as a passenger and as a driver. If you are wondering how you can improve your rating as a driver or a passenger, the first and foremost thing you can do is follow the set of rules and regulations set forth by Uber. There are a few ways you can improve your Uber rating:
- Uber recommends that passengers take their belongings or (if any) trash with them, wear seatbelts, arrive on time, treat drivers with respect, and don’t slam doors.
- Provide less waiting time.
- Respect other people’s privacy and personal space.
- Don’t create chaos even if unforeseen circumstances occur.
- Help the cyclist with luggage and be courteous to others.
- Keep your information and documentation updated.
Here are some common and basic ways you can improve your Uber ratings, whether you’re a driver or a passenger.
Your account is automatically suspended if you went offline or weren’t online for 90 days. However, you can sign back into Uber any time you want to come back for rides.
If your account is suspended, one of the following messages will appear:
- Your account has been temporarily disabled due to unusual activity on your profile.
- Your account has been blocked for security reasons.
- Your account has been disabled due to activity that violates our terms and conditions.
- Contact support about your Uber account.
You can also read: How to Reactivate your Instagram Account?
How to reactivate your disabled Facebook account?
Categories: Technology
Source: SCHOOL TRANG DAI
