A once-loyal American Airlines passenger who flew more than 700,000 miles with the airline says she’s done after her daughter’s return trip was delayed for two days.
“American Airlines used to be my favorite airline,” AAdvantage Platinum member Carter Schoenberg told Insider Wednesday.
“But after what happened this summer, I will never fly American Airlines internationally again.”
Schoenberg details how he was picking up his daughter from a summer college program in Paris when their July 29 flight back to Chicago was suddenly canceled.
“On the morning of our flight, I received a cancellation notice from the airline,” said Schoenberg, who has flown to America hundreds of times. “I frantically tried to contact American customer service but couldn’t get through to them.”
He said he got a text about four hours later to say he had been rebooked on another return flight.
“Catch? The flight is not scheduled for two more days,” he said.
Carter Schoenberg, an American Airlines AAdvantage Platinum member, said the company did not provide assistance when he had to spend $700 to stay in Paris after his flight was canceled. Carter Schoenberg/Facebook
He had to book a room from a hotel in the city for him and his daughter, and — along with expenses for food — he spent about $700 while stuck in France.
The distraught father said he never received any compensation from American Airlines, and he also disputed claims that his earlier flight had to be canceled due to bad weather.
“Some reports indicate that most flights departed on schedule that day,” Schoenberg said. “The weather report also shows that there has been no rain in the past 24 hours.
“It makes me feel as if the airline believes it is not their duty to take care of passengers,” he added.
Schoenberg’s flight from Paris to Chicago was canceled on the morning of July 29. Reuters
Schoenberg has filed complaints with the Federal Trade Commission and the US Department of Transportation.
According to American Airlines policy, the company will provide a voucher for an approved hotel or reimbursement for “reasonable hotel costs” in the event of an overnight delay or cancellation caused by the airline.
The airline did not immediately respond to The Post’s request for comment.
TikTok influencer Gianna Pennacchio has a similar story, but she was given an easy $25 voucher.
This is not the first time Americans have been slammed for allegedly providing little or no assistance to stranded passengers.
In June, TikTok influencer Gianna Pennacchio, 27, accused the airline of providing only a $25 voucher when she spent about $600 on accommodation and tickets when her flight from New York to Miami was cancelled.
“This definitely puts a bad taste in my mouth when it comes to flying AA,” the content creator told The Post via email. “I will be more careful in the future with which airline I choose to fly.”
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Source: thtrangdai.edu.vn/en/
