Outlook is one of the most prominent email services and it is equipped with many useful features. As an email service, Outlook has never let its users down except when it starts behaving abnormally.
One of the problems that most of the Outlook users have faced is when they do not receive some emails; however, this error is temporary and can be fixed by applying the appropriate troubleshooting.
There can be several reasons why Outlook is not receiving emails, let’s talk about them first before we get started with the solutions.
Why is Outlook not receiving emails?
Before you start trying the solutions, it is important to know the reasons why Outlook is not receiving emails:
- The problem is caused by your computer’s faulty internet connection.
- The emails may have landed in your spam folder instead of your inbox.
- Your email account is not set up correctly with Outlook.
- The login details you have entered are not correct.
- The firewall or antivirus may be blocking the arrival of emails.
- The problem occurs due to an Outlook add-in.
- Outlook server is down
- The malware attack has corrupted your Outlook data and that is why you are not receiving emails.
- The email profile has been corrupted or has incorrect email settings.
- Outlook has been configured for offline use.
These can be the possible scenarios in which you may not receive emails in Outlook 365.
How to fix ‘Outlook not receiving emails’ problem?
It doesn’t matter if you use Outlook 2013, 2010, 2016 or 365, this can happen at any time with anyone, depending on the reasons listed above. Now let’s take a look at the solutions you should use if you are not receiving email with Outlook. Also, the fixes provided work in both situations, whether Outlook is not receiving all or some emails.
- Check Internet and Outlook server status
- Check the blocked list
- Check the spam folder
- Manage inbox space
- Reset filters
- Delete Outlook Rules
- Delete multiple accounts
- Check if your Outlook account is locked
- Check Outlook settings
No email service can function smoothly in the absence of a network connection, be it Outlook. Therefore, you should start by making sure that your device on which you are operating Outlook is connected to the Internet and also confirm its stability.
The other scenario can be when the Internet is working but Outlook is down, making it difficult to receive emails. Check the status of the Outlook server by visiting this page. If Outlook is marked in red, please wait until the issue is resolved.
You may have mistakenly added someone to your Outlook Block List, so they’re not receiving any email. To check who you have blocked from your Outlook account, go to the ‘Spam’ folder of your version of Outlook, and then look for ‘Blocked Senders and Domains’; using the edit option, you can unblock addresses that shouldn’t be there.
Be sure to check your spam folder before continuing to delete your emails. Because sometimes Outlook marks some of the genuine emails as junk and sends them to spam folder instead of inbox. The location of the spam folder depends on the version of Outlook that you are using.
Look for the ‘All Folders’ option and there you will find one like ‘Trash’; look for the mail you were waiting for.
Outlook inbox has limited space to store emails and if you have exceeded the limit, Outlook will stop receiving emails. So to overcome this, you need to get in the habit of managing your inbox from time to time. Delete all the emails that you no longer need or those that are simply useless. You can even create a backup of your Outlook data and then clear the inbox space. You can also use the ‘Sweep’ feature provided by Outlook to delete all the oldest emails from a particular sender.
Outlook allows you to set filters for your inbox to make it more organized, but sometimes this can be the culprit. If you don’t receive any emails, please go to your inbox and remove any unwanted filters, and using the ‘Sort by’ option, set emails to appear from a recent date.
Outlook has another feature that allows you to set rules for your incoming and outgoing emails. In case you have set strict rules, this can prevent you from receiving emails from Outlook even if you are able to send one.
To get rid of Outlook rules, go to Outlook Settings and in the ‘Mail’ column, click ‘Rules’; delete all existing rules by clicking the ‘Trash’ icon.
The best part of Outlook is that you can set up multiple accounts such as Yahoo, Gmail, SBCGlobal, AT&T, and others. But adding too many accounts at once can create a lot of problems, such as difficulty receiving emails. So if you find that Outlook email is not working, you can remove any of the connected accounts from the ‘Accounts’ section.
If Microsoft has locked your Outlook account for any reason, such as suspicious activity or malware attack, you won’t receive any email or you won’t be able to access your inbox. To fix this, you can follow the steps provided on the ‘Unlock your Outlook account’ support page.
If you’ve noticed that Outlook isn’t receiving email but can send email, it’s likely that you entered incorrect IMAP or SMTP mail settings when setting up your Outlook account. Go to account settings and review all important settings.
Preventive measures to take when using Outlook
- change your password
- Update recovery information
- Be ready with backup
In order not to get locked out of your account or to keep it safe, you should change your Outlook password frequently so that no one else has access to it.
Be sure to keep the recovery information in your Outlook account up to date so that if your account is locked out, you can quickly recover it by resetting your Outlook password.
Outlook stores data on local storage, so it would be a good idea to back up your important files. Create a copy of your PST files and save it to some location.
Categories: Technology
Source: SCHOOL TRANG DAI
