A woman has told how she lost her savings after she fell for a sophisticated text scam.
When Suni Wan received a message from her bank HSBC saying that there was some fraudulent activity in her account, she immediately called them back.
The text didn’t seem unusual because it appeared in the same sequence that his bank usually sent him.
The message tells him that a new device has logged into his account and if it’s not him, please call back immediately.
The guy on the other end of the phone said that the S8 had logged into his account, which worried Suni because he previously had an S8, which is a Samsung phone.
A woman has told how she lost her savings after she fell for a sophisticated text scam. A Current Affair
Worried that someone had gotten hold of her old phone and used it to try and get into her bank account, Suni leaked all the information the “bank” asked for, including her name, address and date of birth.
They also asked him to generate a one-time pass code and read it so they could resolve the issue.
“Then he said there was some unusual activity and he detained me for some time,” Suni told A Current Affair.
When Suni Wan received a message from her bank HSBC saying that there was some fraudulent activity in her account, she immediately called them back. A Current Affair
Suni grew suspicious when the man on the line started asking questions about her Coinspot cryptocurrency account.
“Finally I thought, why is HSBC worried about my Coinspot, they won’t hand over my details to a representative they will tell me to contact Coinspot directly,” he said.
Suni called HSBC immediately and asked them to freeze her account but the fraudster had already taken $49,000.
The text didn’t seem out of the ordinary as it appeared in the same sequence that his bank usually sent him as the message told him that a new device had logged into his account and if it wasn’t him, please call back immediately. Reuters
They have managed to spoof real HSBC numbers so that their messages are delivered in the same sequence as legitimate messages from the bank for a year.
“The hardest thing for me was to stop blaming myself, like I kept blaming myself, maybe I should have realized it earlier,” said Suni.
A spokesperson for HSBC told A Current Affair: “Due to customer confidentiality, we cannot discuss specific customer situations.”
“HSBC takes customer security seriously and we thoroughly investigate any reported cases of fraud or fraud.”
“The industry has seen an increase in fraudsters using ‘text spoofing’ to deliberately spoof phone numbers to appear as genuine bank text messages.”
“Spoof text messages can also appear in the same message chain as real messages from organizations, making them harder to detect.”
“HSBC will never ask you to provide your PIN, password or verification code on a phone call, in response to a text message or email. Bank customers should be aware of the risk of fraud and be reminded never to give out bank codes or passwords.”
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Source: thtrangdai.edu.vn/en/
